Job Title: IT Support Technician- (Print Services)

Location: Richmond, VA, (Onsite Training period required, then can be remote)

Position Type: Contract

Interview Mode: Both Phone and In Person

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. 

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. 

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.  

The role will be supporting the VITA Print Service offering.  Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill | Required /Desired | Amount | Actual Years of Experience
Microsoft 365 | Required | 5 | 
Strong communication and interpersonal skills and detail oriented | Required | 5 | 
Strong analytical and troubleshooting skills | Required | 5 | 
Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | 
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | 
Commitment to delivering high quality end user support and customer service | Required | 5 | 
Experience in a help desk or technical support role. | Required | 5 | 
Knowledge of IT systems | Required | 5 | 
Knowledge of print services environment | Desired | 2 |