MasterApp Labs
IT Business Relationship Manage
Full Time • Fully Remote - US
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Job Title: IT Business Relationship Manager
Location: Richmond, VA, (Hybrid)-Onsite 2 days a week with 3 days remote
Position Type: Contract
Interview Mode: 1st round MS Teams & 2nd round In-person
Position specific responsibilities and duties will include, but not limited to:
- Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
- Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
- Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
- Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
- Responsible for building and maintaining relationships with assigned business partners.
- Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
- Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
- Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
- Managing escalations related to technology procurements, projects and service delivery requests.
- Identifying, championing, and communicating customer needs.
- Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
- Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills to Partner with Districts:
- Bachelor's degree or six (6) years or more of related experience. (6yrs)
- Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
- Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
- Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
- Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
- Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
- Ability to connect strategy to execution; Strategic thinker. (10yrs)
- Experience in Product Line planning, development and management. (10yrs)
- Understanding of VDOT's Organization Structure to include Districts and Central Office.
Required/Desired Skills
Skill | Required /Desired | Amount | Actual Years of Experience
Bachelors degree or six (6) years or more of related experience in a role within Information Technology. | Required | 6 |
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) | Required | 5 |
Strong communication skills in writing, speaking and presenting with leadership of all levels. | Required | 10 |
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. | Required | 10 |
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. | Required | 10 |
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. | Required | 10 |
Ability to connect strategy to execution; Strategic thinker. | Required | 10 |
Experience in Product Line planning, development and management. | Required | 1 |
Understanding of VDOT's Organization Structure, how VDOT and VITA interact. | Desired | 3 |
BRMP Certification | Highly desired |
Bachelors degree or six (6) years or more of related experience in a role within Information Technology. | Required | 6 |
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) | Required | 5 |
Strong communication skills in writing, speaking and presenting with leadership of all levels. | Required | 10 |
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. | Required | 10 |
Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. | Required | 10 |
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. | Required | 10 |
Ability to connect strategy to execution; Strategic thinker. | Required | 10 |
Experience in Product Line planning, development and management. | Required | 1 |
Understanding of VDOT's Organization Structure, how VDOT and VITA interact. | Desired | 3 |
BRMP Certification | Highly desired |
This is a remote position.
Compensation: $55.00 per hour
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